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Privacy Policy

1. Introduction

This Privacy Policy explains how What in Albania (“WiA”, “we”, “our”) collects, uses, and protects your personal data when you use our mobile application.

By using the app, you agree to this Privacy Policy.

2. Data We Collect

2.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Account login details

2.2 Booking Information

  • Accommodation or experience booked
  • Dates, number of guests
  • Payment-related details (handled securely via third-party providers)

2.3 Device & Usage Data

  • Device type, OS
  • App usage behavior
  • IP address

2.4 Location Data

  • Approximate or precise location (only with permission)

3. How We Use Your Data

We use your data to:

  • Provide and improve the app
  • Process bookings
  • Communicate with you
  • Personalize recommendations
  • Prevent fraud and abuse

4. Sharing of Data

We may share your data with:

4.1 Service Providers (CRITICAL FOR YOU)

  • Hotels, hosts, tour operators (only data necessary for bookings)

4.2 Payment Providers

  • For secure transaction processing

4.3 Legal Authorities

  • If required by law

We do not sell your personal data.

5. Data Storage & Security

We use appropriate technical and organizational measures to protect your data. However, no system is 100% secure.

6. User Rights

Users can:

  • Access their data
  • Request correction or deletion
  • Withdraw consent

Requests can be sent to: info@wia.al

7. Data Retention

We retain data only as long as necessary for:

  • Providing services
  • Legal obligations

8. Cookies & Tracking

The app may use tracking technologies for analytics and performance improvements.

9. Changes

We may update this policy. Users will be notified via the app or email.

10. Contact

Email: info@wia.al